TERMS & CONDITIONS – KOMPASSKAFFEROSTERI.SE 

Welcome to Kompass Coffee Roastery and our online shop at www.kompasskafferosteri.se. When you shop with us, we want you to feel welcome, well looked after, and confident in your purchase. Here you'll find the terms and conditions that apply when shopping with us.

COMPANY INFORMATION 
Kompass Kafferosteri AB  
Koppargatan 19
271 39 Ystad
Phone: +46 76 - 02 02 714
E-mail: hej@kompasskafferosteri.se
Company registration number: SE559030706101  

ORDERS 
When you place an order in our webshop, you will receive an order confirmation by email. Please check that all the details are correct. If you notice any errors, you are always welcome to contact us and we will be happy to assist you. A purchase is not binding until you have received an order confirmation from us.

PRICES AND PAYMENT 
All prices are displayed in the currency shown in the webshop and include VAT.
Payments are processed securely through Qliro, which offers a range of payment options, such as card payments, direct bank payments, and other available payment methods.If you choose an invoice or instalment payment option, a separate agreement is entered into directly between you and Qliro. For more information about Qliro's terms and conditions, please visit www.qliro.com.

RIGHT OF WITHDRAWAL & RETURNS

  • Coffee is a food product. As food products are generally exempt from the statutory right of withdrawal for distance purchases, we cannot accept returns or offer refunds if you change your mind about your purchase. If, however, your product is faulty or has been damaged during transport, you are of course entitled to make a complaint. Please see the Complaints section below for more information.

  • Brewers and accessories are covered by a 14-day statutory right of withdrawal in accordance with the Swedish Distance Contracts Act. To exercise your right of withdrawal, you must notify us within 14 days of receiving your order. The product must be returned in substantially unchanged condition and, where possible, in its original packaging. The customer is responsible for the cost of return shipping.

    Once we have received and approved your return, your refund will be issued using the same payment method that was used for the original purchase. If you wish to return a product or make a complaint, please contact us first at hej@kompasskafferosteri.se. Please include your order number and a brief description of the issue. If you are reporting a faulty or damaged product, we would appreciate it if you could attach a photo to help us process your case more quickly.

    Return adress:
    Kompass Kafferosteri AB
    Koppargatan 19
    271 39 Ystad
    Sweden

COMPLAINTS
We want you to be happy with your purchase. If a product is faulty or has been damaged during transport, you have the right to make a complaint in accordance with applicable consumer protection legislation.

Please contact us as soon as possible at hej@kompasskafferosteri.se and describe the issue. If possible, please attach photos to help us assess your claim. We'll do our best to find a solution.

The right to make a complaint is valid for three years from the date you receive the product. Any complaint should be made within a reasonable time after the fault has been discovered.

DISPUTE RESOLUTION
If we are unable to resolve a dispute, you as a consumer may refer the matter to the Swedish National Board for Consumer Disputes (ARN). These Terms & Conditions are governed by Swedish law. Any disputes that cannot be resolved amicably shall be settled by a Swedish court.

PERSONAL DATA & PRIVACY
When you shop with us, we process your personal data to handle your order, deliver your products, and provide the service you expect. We process your personal data in accordance with the General Data Protection Regulation (GDPR).

We only share your personal data with companies that need the information to process your order, such as payment providers and shipping partners. We never sell your personal data to third parties.

For more information about how we process your personal data, please see our Privacy Policy.

Thank you for choosing Kompass Kafferosteri. We do our very best to bring you coffee that tastes good - for the farmers who grow it, for the planet, and above all, in your cup!